Refund policy

At Explorer Publication (explorerpublication.com), home of the Backyard Explorers Club, we stand behind every book we ship. If something isn't right, contact us quickly and we'll make it right.

If your order isn't what you expected, contact us within 3 days of delivery at alvinho255@gmail.com and we will work with you to resolve it — including a replacement or refund where applicable. Please note that refund requests made after this 3-day window cannot be accepted, except where required by law.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — new and unread, in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at alvinho255@gmail.com. Please note that returns need to be sent to the return address we provide in our return authorization email.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at alvinho255@gmail.com.

Please inspect your order upon reception and contact us immediately at alvinho255@gmail.com if the book arrives damaged in transit, has a printing or binding defect, or if you received the wrong item. Including a photo of the issue helps us resolve it faster — in most cases we will ship a free replacement or issue a refund without requiring a return. Damage claims are always honored regardless of the standard return window, provided they are reported promptly upon delivery.

Please get in touch if you have questions or concerns about your specific item.

The fastest way to ensure you get what you want is to contact us at alvinho255@gmail.com within 3 days of delivery. For defective or incorrect items, we ship replacements directly. For other exchanges, return the item you have and, once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it — new and unread, in its original packaging. You'll also need the receipt or proof of purchase. Digital products are exempt from the cooling-off period once downloaded.

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at alvinho255@gmail.com.